1xBet Deposit Screenshot: What You Need to Send Support

When you contact 1xBet about a missing deposit, a proper payment screenshot is the single most important piece of evidence you can provide. This guide explains exactly what information must be visible in your screenshot and how to submit it effectively for the fastest possible resolution.

A valid deposit screenshot must clearly show: the sending account or card details (masked for security), the receiving account — the 1xBet agent or wallet number you sent to, the exact transaction amount, the date and timestamp of the transaction, the Transaction ID, reference number, UTR, RRN, or UPI transaction ID, and the status showing 'Successful', 'Completed', or 'Approved'. Screenshots that are cropped, blurry, or missing any of these details will slow down the investigation process significantly.

Save your screenshot as a clear image file (JPEG or PNG). Access 1xBet's live chat from within your account — this is the fastest channel. When chatting, describe your issue and then use the file attachment feature to upload the screenshot directly in the chat window. Alternatively, email your screenshot to 1xBet support with your account ID and transaction details in the subject line. Make sure the email subject includes: 'Missing Deposit – Account ID [number] – Transaction ID [number]'.